{"id":121,"date":"2023-03-13T15:08:06","date_gmt":"2023-03-13T15:08:06","guid":{"rendered":"https:\/\/arlohoteldev.wpengine.com\/chicago\/?page_id=121"},"modified":"2026-01-29T12:55:33","modified_gmt":"2026-01-29T18:55:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/arlohotels.com\/chicago-downtown-hotel\/faqs\/","title":{"rendered":"FAQs at Arlo Chicago"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-h-4-font-size\">Getting to Arlo<\/p>\n\n\n\n<div class=\"accordion custom-block\">\n  \n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner3\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title expanded\">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner3-content\" aria-expanded=\"true\">\n          Is Arlo Chicago formerly Hotel Julian?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content open-on-load\" id=\"accordion-inner3-content\">\n    \n\n<p>Yes! Arlo Chicago is formerly known as Hotel Julian. As of April 11, 2023, Arlo has landed in the Windy City.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"gettinghere\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"gettinghere-content\" aria-expanded=\"false\">\n          How do I get to Arlo Chicago?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"gettinghere-content\">\n    \n\n<p>We&#8217;re located in the Millenium Park neighborhood, steps away from the Cloud Gate, aka, The Bean. Getting here from out-of-town?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O&#8217;Hare International Airport (ORD): 17.6 miles away, roughly 30-minute drive<\/li>\n\n\n\n<li>Chicago Amtrak &#8211; Millenium Station: 387 feet away, roughly 1 minute walk<\/li>\n\n\n\n<li>Metra &#8211; Millenium Station: 387 feet away, roughly 1 minute walk<\/li>\n\n\n\n<li>CTA Train &#8211; Clark\/Lake Station: 0.4 miles away, roughly 8-minute walk <\/li>\n<\/ul>\n\n\n\n<p>Using a ride share app? Use the address 171 North Garland Court, Chicago, IL 60601.<\/p>\n\n\n\n<p>Driving in? Set your GPS to 171 North Garland Court, Chicago, IL 60601. Here, you can unload your luggage and inquire about check-in. If your room isn&#8217;t available yet, our bellman will be happy to store your luggage for you.&nbsp;<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"parking\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"parking-content\" aria-expanded=\"false\">\n          Where do I park?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"parking-content\">\n    \n\n<p>To park your car, meet us at the hotel loading zone at 171 North Garland Court.<\/p>\n\n\n\n<p>From the loading zone, you will see the Self Park Garage we are partnered with, located at 20 E. Randolph, where you can park your vehicle.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For in-and-out privileges, you will need to prepay online. The front desk agent will provide you with the necessary link when you enter the garage. The rate is $55 for 24hrs<\/li>\n\n\n\n<li>If you do not need in-and-out privileges, simply retrieve a ticket from the garage, park your car, and bring the ticket to the front desk for validation. You will pay at the garage when you depart. The rate is $40 per 24hrs for up to 3 days&nbsp;<\/li>\n<\/ul>\n\n\n  <\/div>\n<\/div>\n\n\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-h-4-font-size\">Your stay in Chicago<\/p>\n\n\n\n<div class=\"accordion custom-block\">\n  \n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner6\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner6-content\" aria-expanded=\"false\">\n          What is the minimum check-in age?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner6-content\">\n    \n\n<p>The minimum check-in age at Arlo Chicago is 21 years old. Guest will be required to present a valid photo ID, in addition to their method of payment at check-in.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner7\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner7-content\" aria-expanded=\"false\">\n          Are children allowed?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner7-content\">\n    \n\n<p>Yes! Arlo Chicago is family friendly. Any guests under 21 must be accompanied by an adult 21 years or older to check-in. <\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner8\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner8-content\" aria-expanded=\"false\">\n          When is check-in?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner8-content\">\n    \n\n<p>Check-in time is at 4pm. If you arrive earlier, we are happy to store your luggage for you so you can get out and explore. You are able to check-in up until midnight. Please contact the front desk if you plan to arrive after midnight. Email us at hellochicago@arlohotels.com<\/p>\n\n\n\n<p>Early check-in can be added, based on availability.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Between 9am-12pm &#8211; $50<\/li>\n<\/ul>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner9\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner9-content\" aria-expanded=\"false\">\n          When is check-out ?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner9-content\">\n    \n\n<p>Check-out time is 11am. Late check-out can be added for a fee, based on availability. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Until 3pm &#8211; $75<\/li>\n<\/ul>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner10\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner10-content\" aria-expanded=\"false\">\n          Is there a gym?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner10-content\">\n    \n\n<p>Yes! The Arlo Chicago fitness center is equipped with a Peloton Bike, Bluetooth-enabled Star Trac Recumbent Bike, plus a TRX and Nautilus Cable Machine.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner11\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner11-content\" aria-expanded=\"false\">\n          Are pets allowed?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner11-content\">\n    \n\n<p>Yes, up to two (2) dogs or cats per room, each under 75lbs, may stay with their humans for the duration of their stay. There will be a fee of $20 pre-tax per pet, per night charged in addition to the standard room rate. All animals must be registered with the front desk upon arrival. Unfortunately, we cannot at this time permit animals other than dogs or cats in any capacity.<br><br><strong>Please note<\/strong>, all pets must be accompanied by an adult at all times. Pets may not be left alone in the hotel room, for the safety of the pet, our guests, and our employees.<\/p>\n\n\n\n<p>View our <a href=\"https:\/\/arlohotels.com\/policies\/pet-policy\/\" target=\"_blank\" rel=\"noreferrer noopener\">full pet policy here.<\/a> <\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner12\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner12-content\" aria-expanded=\"false\">\n          Is smoking allowed?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner12-content\">\n    \n\n<p>No, Arlo Chicago is a smoke-free property.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner13\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner13-content\" aria-expanded=\"false\">\n          Can I store packages?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner13-content\">\n    \n\n<p>The hotel will receive guests&#8217; packages starting three (3) days prior to arrival. The first five (5) packages received are complementary if under 50 lbs.<br>All additional packages which weigh between<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1lb \u2013 49 lbs. will be charged at $10.00 each<\/li>\n\n\n\n<li>50lbs. \u2013 99 lbs. will be charged at $25.00 each<\/li>\n\n\n\n<li>Over 100lbs. will be charged at $75.00 each.<\/li>\n<\/ul>\n\n\n\n<p>Up to (20) Packages allowed before rental fee storage area is needed. We deliver packages daily to our guests between 5:00 PM and 6:00 PM. For immediate package assistance while on property, please contact the front desk or concierge and we can arrange to have the packages delivered immediately.<\/p>\n\n\n\n<p>Should guests need packages to be stored prior to arrival, there is a $5\/day holding fee for guests who have not checked in.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner14\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner14-content\" aria-expanded=\"false\">\n          Deposit Policy        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner14-content\">\n    \n\n<p>The hotel will authorize unpaid room, tax, urban fees as well as a $100\/day, up to 3-days, security deposit at the time of check-in. Your final bill will be applied against the authorization and any remaining authorization overage will be released upon check-out. Depending on bank processing times, the release of funds in your account could take up to 30 days. Use of debit cards is discouraged.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner15\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner15-content\" aria-expanded=\"false\">\n          What is the Urban Fee?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner15-content\">\n    \n\n<p>The urban fee is $25 + tax per room per night will be added to all reservations in additional to the nightly rate. The urban fee allows us to ensure that we are providing the best accommodation to our guests and include the below benefits:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2 cans of water daily<\/li>\n\n\n\n<li>In-room high-speed WiFi<\/li>\n\n\n\n<li>In-room espresso<\/li>\n\n\n\n<li>Local phone calls<\/li>\n\n\n\n<li>Access to 24-hour fitness center<\/li>\n\n\n\n<li>Access to <a href=\"https:\/\/arlohotels.com\/arlo-wellness\/arlo-x-alo-moves\/\">Alo Moves<\/a> on-demand<\/li>\n\n\n\n<li>Ride with <a href=\"https:\/\/divvybikes.com\/\">DIVVY Bikes<\/a>, up to a $10 daily credit for each guest<\/li>\n\n\n\n<li>24\/7 printing, scanning, and faxing services<\/li>\n\n\n\n<li>15% food &amp; beverage discount at ALK for room charges. Exclusions may apply.<\/li>\n<\/ul>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner16\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner16-content\" aria-expanded=\"false\">\n          How do I stay sustainably in Chicago?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner16-content\">\n    \n\n<p>Arlo Chicago, in partnership with Kind Traveler\u2019s Every Stay Gives Back program, supports Deborah&#8217;s Place.<\/p>\n\n\n\n<p>The mission of Deborah&#8217;s Place is to open doors of opportunity for women who are homeless in Chicago. Supportive housing and services offer women their key to healing, achieving their goals and moving on from the experience of homelessness.<\/p>\n\n\n\n<p>Through our community impact program, $.50 per night will fund Deborah&#8217;s Place. 100% of funds are given to Deborah&#8217;s Place. <a href=\"https:\/\/www.kindtraveler.com\/content\/arlo-chicago-esgb\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more about your travel dollars are positively impacting the local community<\/a>.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-h-4-font-size\">Bookings, Changes, and Cancellations<\/p>\n\n\n\n<div class=\"accordion custom-block\">\n  \n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner17\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner17-content\" aria-expanded=\"false\">\n          Can I change or cancel my booking?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner17-content\">\n    \n\n<p>Our change and cancellation terms vary per type of booking, but many of our rates are fully cancellable when you book on our website, up to 24 hours before arrival.<\/p>\n\n\n\n<p>Please refer to the T&amp;Cs displayed during the booking process and in your confirmation email.<\/p>\n\n\n\n<p>If you made the reservation at arlohotels.com, you can modify your reservation <a href=\"https:\/\/book.arlohotels.com\/signin?chain=19470\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-h-4-font-size\">Rooms<\/p>\n\n\n\n<div class=\"accordion custom-block\">\n  \n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner18\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner18-content\" aria-expanded=\"false\">\n          What different rooms does Arlo Chicago have?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner18-content\">\n    \n\n<p>We have 217 rooms with king-sized beds or two double-sized beds. Check out our <a href=\"https:\/\/arlohoteldev.wpengine.com\/chicago\/rooms\">rooms page<\/a> for more details and pictures. We do have connecting rooms based on availability, please do contact <a href=\"mailto:hellochicago@arlohotels.com\">hellochicago@arlohotels.com<\/a> if you&#8217;d like to book two adjoining rooms. We do not have rollaway beds or sofa sleepers.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner19\" style=\"color:#3f6e86;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner19-content\" aria-expanded=\"false\">\n          Traveling with a baby! Are there cribs?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner19-content\">\n    \n\n<p>Yes, cribs and pack-and-plays are available through the front desk.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<\/div>\n<\/div><\/div>\n\n\n\n<p class=\"has-h-4-font-size\">Can&#8217;t find what you&#8217;re looking for?<\/p>\n\n\n\n<p>If you still have a question, send us a message and we&#8217;ll get back to you as soon as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Getting to Arlo Your stay in Chicago Bookings, Changes, and Cancellations Rooms Can&#8217;t find what you&#8217;re looking for? If you still have a question, send us a message and we&#8217;ll [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":351,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"_tec_requires_first_save":true,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":""},"class_list":["post-121","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- 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