{"id":147,"date":"2022-08-29T16:05:48","date_gmt":"2022-08-29T16:05:48","guid":{"rendered":"https:\/\/arlohotels.com\/wynwood\/?page_id=147"},"modified":"2025-11-20T14:52:36","modified_gmt":"2025-11-20T19:52:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/arlohotels.com\/wynwood\/faqs\/","title":{"rendered":"FAQs at Arlo Wynwood"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-h-4-font-size\">Getting to Arlo<\/p>\n\n\n\n<div class=\"accordion custom-block\">\n  \n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner3\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner3-content\" aria-expanded=\"false\">\n          How do I get to Arlo Wynwood?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner3-content\">\n    \n\n<p>We&#8217;re located in the Wynwood neighborhood, steps away from the Wynwood Walls. Getting here from an airport?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Miami International Airport (MIA): 7.2 miles away, roughly 15-20 minute drive<\/li>\n\n\n\n<li>Fort Lauderdale-Hollywood International Airport (FLL): 23.5 miles away, roughly 30-45 minute drive<\/li>\n\n\n\n<li>Palm Beach International Airport (PBI): 67.5 miles away. roughly 1-1 hour 30 minute drive<\/li>\n<\/ul>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"parking\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"parking-content\" aria-expanded=\"false\">\n          Where do I park?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"parking-content\">\n    \n\n<p>Valet parking is available 7 days a week. Rates start from $40\/day with in and out privileges.<\/p>\n\n\n\n<p>Standards cars are $40\/day, $48.80 including tax and fees. SUVs are $50\/day, $61.00 including tax and fees. All rates are subject to a mandatory 15% surcharge and 7% sales tax.<\/p>\n\n\n\n<p>Prefer to park yourself? While we do not offer self-parking, metered street parking is available near us.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-h-4-font-size\">Your stay in Wynwood<\/p>\n\n\n\n<div class=\"accordion custom-block\">\n  \n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner5\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner5-content\" aria-expanded=\"false\">\n          What is the minimum check-in age?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner5-content\">\n    \n\n<p>The minimum check-in age at Arlo Wynwood is 21 years old. Guest will be required to present a valid photo ID, in addition to their method of payment at check-in.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner6\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner6-content\" aria-expanded=\"false\">\n          Are children allowed?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner6-content\">\n    \n\n<p>Yes! Arlo Wynwood is family friendly. Any guests under 21 must be accompanied by an adult 21 years or older to check-in. <\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner7\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner7-content\" aria-expanded=\"false\">\n          When is check-in?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner7-content\">\n    \n\n<p>Check-in time is at 3pm. If you arrive earlier, we are happy to store your luggage for you so you can get out an explore.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner8\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner8-content\" aria-expanded=\"false\">\n          Can I check-in early?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner8-content\">\n    \n\n<p>Pending availability, you can check-in early to Arlo Wynwood:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Between 9am-12pm \u2013 $50<\/li>\n<\/ul>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner9\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner9-content\" aria-expanded=\"false\">\n          When is check-out ?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner9-content\">\n    \n\n<p>Check-out time is 11am. Late check-out can be added for a fee, based on availability.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner10\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner10-content\" aria-expanded=\"false\">\n          Can I check-out late?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner10-content\">\n    \n\n<p>We offer late check-outs based upon availability, please see the front desk.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner11\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner11-content\" aria-expanded=\"false\">\n          Is there a gym?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner11-content\">\n    \n\n<p>Yes! The Arlo Wynwood fitness center is equipped with state-of-the-art Life Fitness equipment, including treadmills, ellipticals, and strength equipment. We&#8217;ve even got a few Pelotons! Want other fitness activities? We also have daily yoga classes and complimentary bikes for you to head out to explore. <\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner12\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner12-content\" aria-expanded=\"false\">\n          Are pets allowed?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner12-content\">\n    \n\n<p>Yes, up to two (2) dogs or cats per room, each under 75lbs, may stay with their humans for the duration of their stay. There will be a fee of $20 pre-tax per pet, per night charged in addition to the standard room rate. All animals must be registered with the front desk upon arrival. Unfortunately, we cannot at this time permit animals other than dogs or cats in any capacity.<br><br><strong>Please note<\/strong>, all pets must be accompanied by an adult at all times. Pets may not be left alone in the hotel room, for the safety of the pet, our guests, and our employees.<\/p>\n\n\n\n<p>View our <a href=\"https:\/\/arlohotels.com\/policies\/pet-policy\/\" target=\"_blank\" rel=\"noreferrer noopener\">full pet policy here.<\/a><\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner13\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner13-content\" aria-expanded=\"false\">\n          Can I store packages?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner13-content\">\n    \n\n<p>The hotel will receive guests&#8217; packages starting three (3) days prior to arrival. The first five (5) packages received are complementary if under 50 lbs. The following charges will apply for additional packages or packages received more than three (3) days prior to arrival.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Packages weighing 1lb \u2013 49 lbs. will be charged at $10.00 each package<\/li>\n\n\n\n<li>Packages weighing 50lbs. \u2013 99 lbs. will be charged at $25.00 each package<\/li>\n\n\n\n<li>Packages weighing over 100lbs. will be charged at $75.00 each package<\/li>\n\n\n\n<li>Up to (20) packages are allowed before a rental fee storage area is needed.<\/li>\n<\/ul>\n\n\n\n<p>We deliver packages daily to our guests between 5pm\u20136pm. For immediate package assistance, please contact the front desk or concierge and we can arrange to have the packages delivered immediately.<\/p>\n\n\n\n<p>Should you need packages to be stored past your check-out date, a $20\/day storage fee will apply. The hotel is not liable for lost or misplaced packages.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner14\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner14-content\" aria-expanded=\"false\">\n          Deposit Policy        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner14-content\">\n    \n\n<p>The hotel will authorize unpaid room, tax, urban fees as well as a daily $150 security deposit at the time of check-in. Your final bill will be applied against the authorization and any remaining authorization overage will be released upon check-out. Depending on bank processing times, the release of funds in your account could take up to 30 days. Use of debit cards is discouraged.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner15\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner15-content\" aria-expanded=\"false\">\n          Urban Fee        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner15-content\">\n    \n\n<p>The urban fee is $35 + tax per room per night which provides guests with the following bells &amp; whistles:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>15% daily food and beverage credit<\/li>\n\n\n\n<li>Access to the Museum of Graffiti<\/li>\n\n\n\n<li>Wellness classes<\/li>\n\n\n\n<li>Access to&nbsp;<a href=\"https:\/\/arlohotels.com\/arlo-wellness\/arlo-x-alo-moves\/\">Alo Moves<\/a>&nbsp;on-demand<\/li>\n\n\n\n<li>24-hour fitness center<\/li>\n\n\n\n<li>Highspeed WiFi<\/li>\n\n\n\n<li>Local and long distance calls<\/li>\n\n\n\n<li>Access to rooftop pool &amp; bar with sundeck<\/li>\n\n\n\n<li>Daily use of bicycles for up to two (2) hours<\/li>\n\n\n\n<li>2 cans of water in room daily<\/li>\n<\/ul>\n\n\n\n<p>See the full details <a href=\"https:\/\/arlohotels.com\/wynwood\/services\/urban-fee\/\">here<\/a>.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner16\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner16-content\" aria-expanded=\"false\">\n          How do I stay sustainably in Miami        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner16-content\">\n    \n\n<p>Arlo Wynwood, in partnership with Kind Traveler\u2019s Every Stay Gives Back program, supports Pelican Harbor Seabird Station.<\/p>\n\n\n\n<p>The mission of Pelican Harbor Seabird Station&nbsp;is to improve the lives of sick, injured, and orphaned native wildlife with the goal of releasing healthy animals back into the ecosystem, thus enabling future generations.<\/p>\n\n\n\n<p>Through our community impact program, $.50 per night will fund Pelican Harbor Seabird Station. 100% of funds are given to Pelican Harbor Seabird Station. <a href=\"https:\/\/www.kindtraveler.com\/content\/arlo-wynwood-every-stay-gives-back\">Learn more about your travel dollars are positively impacting the local community.<\/a><\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-h-4-font-size\">Bookings, Changes, and Cancellations<\/p>\n\n\n\n<div class=\"accordion custom-block\">\n  \n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner17\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner17-content\" aria-expanded=\"false\">\n          Can I change or cancel my booking?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner17-content\">\n    \n\n<p>Our change and cancellation terms vary per type of booking, but many of our rates are fully cancellable when you book on our website. Please refer to the T&amp;Cs displayed during the booking process and in your confirmation email.<\/p>\n\n\n\n<p>If you made the reservation at arlohotels.com, you can modify your reservation <a href=\"https:\/\/book.arlohotels.com\/signin?chain=19470\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-h-4-font-size\">Rooms<\/p>\n\n\n\n<div class=\"accordion custom-block\">\n  \n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner18\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner18-content\" aria-expanded=\"false\">\n          What different rooms does Arlo Wynwood have?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner18-content\">\n    \n\n<p>We have 217 rooms with king-sized beds or two double-sized beds. Check out our <a href=\"https:\/\/arlohotels.com\/wynwood\/rooms\/\">rooms page<\/a> for more details and pictures. We do have connecting rooms, please do contact <a href=\"mailto:hellowynwood@arlohotels.com\">hellowynwood@arlohotels.com<\/a> if you&#8217;d like to book two adjoining rooms.<\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion-inner has-text-color has-custom-color\" id=\"accordion-inner19\" style=\"color:#5fb2a4;\">\n  <div class=\"accordion-inner__title \">\n    <h3 class=\"accordion-inner__title-text\">\n              <button class=\"\" type=\"button\" name=\"button\" aria-controls=\"accordion-inner19-content\" aria-expanded=\"false\">\n          Traveling with a baby! Are there cribs?        <\/button>\n                <\/h3>\n  <\/div>\n  <div class=\"accordion-inner__content \" id=\"accordion-inner19-content\">\n    \n\n<p>Yes, Arlo Wynwood offers baby cribs for corner rooms and suites only. <\/p>\n\n\n  <\/div>\n<\/div>\n\n\n<\/div>\n<\/div><\/div>\n\n\n\n<p class=\"has-h-4-font-size\">Can&#8217;t find what you&#8217;re looking for?<\/p>\n\n\n\n<p>If you still have a question, send us a message and we&#8217;ll get back to you as soon as possible.<\/p>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_2' >\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Arlo Wynwood General Inquiry<\/h2>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_2'  action='\/wynwood\/wp-json\/wp\/v2\/pages\/147' data-formid='2' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><fieldset id=\"field_2_1\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_2_1'>\n                            \n                            <span id='input_2_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.3' id='input_2_1_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_2_1_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_2_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.6' id='input_2_1_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_2_1_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><div class='gfield_description' id='gfield_description_2_1'>First &amp; Last Name<\/div><\/fieldset><div id=\"field_2_3\" class=\"gfield gfield--type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_3'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_2_3' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_description_2_3\" \/>\n                        <\/div><div class='gfield_description' id='gfield_description_2_3'>Email<\/div><\/div><div id=\"field_2_4\" class=\"gfield gfield--type-phone gfield--width-half field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_4'>Phone<\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_2_4' type='tel' value='' class='large'    aria-invalid=\"false\" aria-describedby=\"gfield_description_2_4\"  \/><\/div><div class='gfield_description' id='gfield_description_2_4'>Phone Number<\/div><\/div><div id=\"field_2_5\" class=\"gfield gfield--type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below 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