The Layman’s Version
This statement outlines Arlo’s commitment to the American Disabilities Act (ADA) and providing accessible features within our hotels and via our website and technology tools.
Please read the complete Accessibility Statement below.
Website Accessibility Statement
Arlo Hotels is committed to making our website’s content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 646.921.7313 or email our team at hello@arlohotels.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
Property Accessibility Information
you have difficulty using or accessing any element of this website or on any Arlo mobile app or tool, please feel free to call our properties:
- Arlo Chicago: 312.346.1200
- Arlo NoMad: 212.806.7000
- Arlo Midtown: 212.343.700
- Arlo SoHo: 212.342.7000
- Arlo Williamsburg: 718.362.8100
- Arlo Wynwood: 786.522.6600
We will work with you to provide the information, item, or transaction you seek through a communication method or that is accessible for you consistent with applicable law (for example, through telephone support).
Arlo NoMad
ROOM ACCESSIBILITY INFORMATION
- Accessible Twin Bunk, Accessible City Queen, Accessible Terrace Queen
- TV closed captioning available
- Remote control shades
- Visual notification devices for door and phone available (upon request)
- Removal of obvious obstacles
- Bellman assistance available
- Audible alarms (upon request)
Accessible height peep holes - Lever type door handles
- Accessible light switches and power outlets
BATHROOM ACCESSIBILITY INFORMATION
- Roll in showers with bars for bath (if there is a tub), shower and toilet
- Shower chairs available (upon request from Housekeeping)
- Handheld shower wand
- Wheelchair accessible vanities
HOTEL ACCESSIBILITY INFORMATION
- Accessible parking
- Accessible common areas
- Accessible elevator
- Visual emergency lighting
- Audible emergency alarm system
Arlo SoHo
ROOM ACCESSIBILITY INFORMATION
- Bunk Room, Queen Courtyard, Queen City View, Two Twin Room, Two Twin Terrace and Suite.
- TV closed captioning available
- Removal of obvious obstacles
- Bellman assistance available
- Modified closet areas
- Accessible height peep holes
- Lever type door handles
- Accessible light switches and power outlets
BATHROOM ACCESSIBILITY INFORMATION
- Roll in showers with bars for bath (if there is a tub), shower and toilet
- Shower chairs available (upon request from Housekeeping)
- Handheld shower wand
- Wheelchair accessible vanities
HOTEL ACCESSIBILITY INFORMATION
- Accessible common areas
- Accessible elevators
- Visual emergency lighting
- Accessible Front Desk
- Accessible Rooftop
- Accessible Restaurant
- Accessible Lobby Bar