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The Layman’s Version

This guarantee defines our “Best Hotel Rate” and applicable cancellation terms. It also outlines Arlo’s commitment to matching any lower qualifying rates found within 24 hours of making your reservation, and the additional 10% discount offered. These qualifying rates do not include rates from opaque channels (e.g. or group, negotiated, packaged or membership rates. Please read the complete Best Hotel Rate Guarantee definition below.

We promise to offer the best available rate when you book directly with Arlo Hotels. Book direct via the Arlo Hotel website or 888-260-ARLO (888-260-2756) for:

  • The lowest possible rate
  • The most flexible cancellation terms
  • Access to the best service throughout your stay

Should you find a lower qualifying rate within 24-hours of making your reservation, we will match it and offer an additional 10% discount. To submit a claim, guest must have booked direct on SEND US AN EMAIL along with a screenshot of the booking channel where lower rate was found and date/time researched, in addition to price, room type and reservation dates and we will respond promptly.

Qualifying rates do not include any rates from opaque channels such as or, Group rates, negotiated, packaged or rates requiring membership, such as AAA, also do not apply. Subject to further restrictions.