FAQs at Arlo NoMad

Arlo NoMad is located in Midtown East of Manhattan at 11 East 31st Street (on 31st Street, between Madison Avenue and 5th Avenue). Getting here from the airport?

• John F. Kennedy Airport (JFK): 15 miles, roughly 1 hour by car or public transportation
• La Guardia Airport (LGA): 9 miles, roughly 30 minutes by car or 1 hour by public transportation
• Newark Airport (EWR): 14 miles, roughly 45 minutes by car or 50 minutes by public transportation

While the hotel doesn’t have on-site parking, we offer valet from our partners at GGMC Parking located at 8 E 33rd Street between 5th and Madison Ave.

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24-hour rates, no in-and-out privileges are as follows:

• Standard Vehicle: $75
• SUV: $85

This is subject to change at the discretion of the parking facility.

The minimum check-in age at Arlo NoMad is 21 years old. Guests will be required to present a valid photo ID, in addition to their method of payment at check-in

Yes! Arlo NoMad is family friendly. Any guests under 21 must be accompanied by an adult 21 years or older to check-in.

Check-in is after 3pm. If you arrive earlier, we are happy to store your luggage for you so you can get out an explore.

Pending availability, you can check-in early to Arlo NoMad:

• Before 6am – Half to Full Rate (Property Discretion)
• Between 6am-9am – $75
• Between 9am-12pm – $50
• After 12pm – Complimentary (Upon Availability)

Check-out is at 12pm.

Don’t want to leave to bed? Totally get it. Pending availability, you can check-out later from Arlo NoMad:

• Until 1pm – Complimentary (Upon Availability)
• Until 2pm – $50
• Until 3pm – $75 
• After 3pm – Half to Full Rate (Property Discretion)

Arlo NoMad does not have an in-house gym; however, we have a partnership with the New York Sports Club, located a short 6-minute walk away at 3 Park Ave.

The hotel will receive guests’ packages starting 3 days prior to arrival, free of charge. Should guests need packages to be stored post-departure, a $20 per day storage fee would incur. Hotel is not liable for lost or misplaced packages.

Yes! Up to two (2) dogs or cats per room, each under 75lbs, may stay with their humans for the duration of their stay. There will be a fee of $20 pre-tax per pet, per night charged in addition to the standard room rate. All animals must be registered with the front desk upon arrival. Unfortunately, we cannot at this time permit animals other than dogs or cats in any capacity.

Please review our pet policy for further information.

The urban fee is $35 + tax per room per night will be added to all reservations in additional to the nightly rate. The urban fee allows us to ensure that we are providing the best accommodation to our guests and include the below benefits:

• 2 cans of water daily
• Daily $15 food & beverage credit to be used at NoMad Diner during dinner period
• In-room high-speed WiFi
• Daily Citi Bike passes
• Access to Alo Moves on-demand
• Local and domestic phone call
• Access to gym partner
• Access the Happenings

Our cozy guest rooms measure approximately 150 square feet, allowing for a maximum of 2 guests per room.

The hotel can coordinate laundry or dry cleaning on the guest’s behalf. Same-day laundry or dry-cleaning service is available Monday – Saturday and must be received by 8am.

Each guest room has a hand-held clothing steamer. Traditional irons and ironing boards are also available on request.

Each guest room is equipped with an Arlo Hotels rain umbrella. Guests are welcome to use this during their stay.

Baby cribs and pack & plays not available, however guests with children are welcome to bring their own.

Room Service is available Wed – Sat 5pm – 10pm, Sun 5pm – 9pm. Snacks and beverages are available for purchase from the Bodega 24 hours.

Our change and cancellation terms vary per type of booking, but many of our rates are fully cancellable when you book on our website. Please refer to the T&Cs displayed during the booking process and in your confirmation email.

If you made the reservation at arlohotels.com, you can modify your reservation here. Otherwise, email us at [email protected]

Arlo NoMad will authorize your credit card for unpaid room, tax and a $100 security deposit, at time of check-in. Your final bill will be applied against the authorization and any remaining authorization overage will be released upon check-out. Depending on bank processing times, the release of funds in your account could take up to 30 days.